We are not going to tell you what everyone else already advertises. You have to try our products to know why we have the best customer service.
Web Hosting and VPS products can be upgraded or downgraded instantly with a few clicks even when you have paid for a year to gain a discount.
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I've to say that they're service is impressive, I've no single downtime, and the support service is responsive, courteous, and most of all... helpful.
Support was very good, and patient at my every dumb question, I spent more then 1 hour talking on msn with Ricardo, before decided to buy.